/  Digital Goods Delivery Policy

Digital Goods Delivery Policy

Digital Goods Delivery Policy
Effective Date: 22 August 2026

1. Purpose & Scope

This Digital Goods Delivery Policy (“Policy”) explains what you receive when you buy from skinboost.store, how it is delivered, how long delivery takes, and what happens if delivery fails. It forms part of our Terms & Conditions and should be read together with our Return & Refund Policy and Dispute Resolution Policy. The Website is operated by Skinboost OÜ (registration no. 16720587), Vesivärava tn 50-301, 10152 Tallinn, Estonia.

2. Product Type

  1. Every item sold on skinboost.store is a digital, in-game cosmetic item for Counter-Strike 2 (a “Skin”), published by Valve Corporation.
  2. Skins exist only inside the Steam platform. Nothing physical is manufactured, packaged or shipped, and no postal or courier service is involved at any stage.
  3. You acquire the right to hold and use the Skin within your Steam account, subject to the Steam Subscriber Agreement. Skinboost OÜ does not grant, and cannot grant, any intellectual property rights in the Skin itself.
  4. References to “shipping”, “delivery address” or similar wording generated by our e-commerce platform do not apply to these products and can be disregarded.

3. Delivery Method — Steam Trade Offer

  1. Delivery is performed exclusively through the Steam trading system operated by Valve Corporation.
  2. At checkout you must supply a valid Steam Trade URL for the account that is to receive the Skin. This is mandatory: without it the order cannot be fulfilled.
  3. After your payment is confirmed, we acquire the item and a trade offer containing the Skin is sent to the Steam account identified by your Trade URL.
  4. Delivery is complete when you accept the trade offer and the Skin appears in your Steam inventory. Until you accept the offer, the item remains with us.
  5. You can retrieve your Trade URL from Steam at Steam → Inventory → Trade Offers → Privacy Settings.

4. Delivery Time

  1. Target delivery time: within 30 minutes of payment confirmation. In most cases the trade offer arrives within a few minutes.
  2. Maximum delivery time: 24 hours from payment confirmation. If no trade offer has reached you within 24 hours, you are entitled to a full refund under clause 7.
  3. Delivery is available 24 hours a day, 7 days a week, and does not depend on business days or public holidays.
  4. A trade offer stays valid for 14 days from the moment it is sent. Please accept it within that period.

5. Delivery Cost

  1. Delivery is free of charge: €0.00. No shipping, handling, processing or delivery fee is added at any point.
  2. The price shown on the product page and confirmed at checkout is the total amount payable.
  3. No customs duties, import taxes or similar charges arise, because no goods cross any border.

6. Conditions Outside Our Control

Delivery depends on the Steam platform. The following circumstances are set by Valve Corporation and are outside our control:

  1. Steam trade holds. Steam may place a hold of up to 15 days on a trade if your account does not have Steam Guard Mobile Authenticator enabled, or if it was enabled less than 7 days ago. Enabling Steam Guard Mobile Authenticator well in advance avoids this.
  2. Account restrictions. A trade ban, VAC ban, community ban, newly created account, or an account limited due to a recent password change may prevent Steam from delivering the trade.
  3. Full inventory. Steam inventories have a capacity limit; a full inventory will cause the trade to fail.
  4. Steam outages and maintenance. Scheduled maintenance and unplanned outages of the Steam network can delay trades.
  5. Where a delay is caused by any of the above, the maximum delivery time in clause 4.2 is suspended for the duration of the Steam-side restriction, and we will keep you informed by e-mail.

7. Failed or Delayed Delivery

  1. If the trade offer has not arrived within 24 hours of payment confirmation, contact us at info@skinboost.store quoting your order number.
  2. If your trade offer expired or was declined by mistake, contact us within 48 hours and we will re-send it at no additional cost.
  3. If the Skin cannot be delivered at all — for example the item is no longer obtainable, your Steam account cannot receive trades, or the Trade URL you supplied is invalid and you do not provide a working one within 14 days — we will offer you, at your choice:
    1. an equivalent Skin of the same or higher value; or
    2. a full refund of the amount paid.
  4. Refund timing. Approved refunds are issued to the original payment method within 7 business days of approval. The time it then takes to appear on your statement depends on your card issuer or bank.
  5. Wrong item delivered. If the Skin you receive differs materially from the listing (different weapon, skin, exterior or float value), notify us within 14 days and we will arrange a replacement or a full refund under our Return & Refund Policy.
  6. Nothing in this Policy limits your statutory rights as a consumer in the European Union.

8. Your Responsibilities

  1. Supply an accurate and active Steam Trade URL at checkout.
  2. Keep your Steam account able to receive trade offers — in particular enable Steam Guard Mobile Authenticator at least 7 days before purchasing.
  3. Ensure your Steam inventory has free space.
  4. Accept the trade offer within 14 days of it being sent.
  5. Check that the sender of the trade offer matches the account we confirm to you by e-mail. We will never ask you to send us items, to log in to a third-party site, or to disclose your Steam credentials.

9. Geographic Restrictions

  1. Because nothing physical is shipped, delivery is technically possible wherever Steam trading is available.
  2. However, we do not sell to, and do not deliver to, persons resident in, located in, established in, or accessing the Website from the restricted jurisdictions listed in clause 3 of our Terms & Conditions.
  3. Steam trading itself is unavailable or restricted in certain countries under Valve’s own rules. Where Valve prevents a trade, we cannot deliver, and clause 7.3 applies.

10. Contact

Questions about delivery of an order:
E-mail: info@skinboost.store
Postal: Skinboost OÜ, Vesivärava tn 50-301, Kesklinna linnaosa, 10152 Tallinn, Harju maakond, Estonia
We aim to answer every delivery enquiry within one business day.

11. Changes to This Policy

We may update this Policy from time to time. The Effective Date above shows the latest revision. Material changes will be announced on the Website at least 14 days before they take effect. The version in force at the time of your order governs that order.